• Date
    Paul Theisen
  • Date
  • Replies 3 replies
  • Subscribers 185 subscribers
  • Views 1872 views
  • Users 0 members are here

Windows 8 dogglr issue?

tonight i tried to use my PC laptop to run a focus call . . I got it to connect to the Ion (although the network says "limited" under connection) and can watch the console in mirror mode .. but when I step out of mirror mode I can't do anything .. numbers don't even display when I type them in. .

is there a way to tell if the EOS shell is reading the dongle . . . is there a way to tell if the dongle is still valid? (will my dongle work with my new console - I didn't get a new dongle with the new console)

am I missing something?

  • Sounds like both some network problems and not seeing the dongle. I'd suggest a call to your local support to talk through some troubleshooting.

  • When Windows says that a network has "limited connectivity" that just means it can't see the internet.  Microsoft assumes that networks are only useful if they connect to the internet, so it automatically tests for that when you connect to a new network (by trying to talk to one of their servers).  If you can see the console in mirror mode, then your network is probably set up correctly.

    I'd agree with Luke that it sounds like the client software isn't seeing the dongle.  Giving phone support a call when you're in front of the gear is probably going to be the best way to troubleshoot that.

  • Eos Client dongles don't expire or anything like that, so it's still "valid".

    It's probably the dongle driver - try plugging in the dongle when your laptop is connected to the Internet, and asking the computer to search the Internet for the drivers for the dongle.

    However, Windows 8 has some rather annoying driver handling, so if it still doesn't work in Client mode after doing that I'd suggest giving ETC a call.

Related

www.etcconnect.com