Need help advising IT department on setting up a laptop of ION mirroring

Hi Bruce , 

sorry you are having difficulty getting the mirror mode connected. 

Could you answer these questions in the meantime until my colleagues get back to you with your answers:

1.)What are the complete network details of both the Ion

and Laptop? For example: 

Ion Ip Address: 10.101.100.101

Subnet Mask: 255.255.0.0

WindowsGateway IP: 10.101.1.1

Laptop IP: 10.101.1.101

Subnet Mask: 255.255.0.0

WindowsGateway IP: 10.101.1.1

2.) how are you physically connected to Laptop from Ion? 

A.) Cross over cable?    

B) Switch? 

3.) you say you cant see Nodes in Net2Config, but you can't see nodes from your laptop. from where can you see the nodes then? 

4.) can you ping the ip of ion from laptop? ping function is in Setup->Network Tab

5.) what kind of switch is used between ion and laptop? 

a.) unmanaged = good

b.) managed: what make/model? Some easy managed switches filter lighting data like ACN which is needed to 

sync mirror mode. sACN will continue to work to turn on/off lights, - just no sync. 

6.) What happens when you try to connect laptop with Ion? At Start Shell are you offered the Mirror/Mode Option? 

Thanks!

>>1.)What are the complete network details of both the Ion
from memory...so there might be some errors

ION: 10.101.100.101 - 255.255.0.0 - 10.101.1.1
Laptop (dhcp assigned by ION): 10.101.50.101 - 255.255.0.0 - 10.101.1.1
My Laptop (dhcp assigned by ION): 10.101.50.102 - 255.255.0.0 - 10.101.1.1

>>2.) how are you physically connected to Laptop from Ion?
Laptop <-wired->5-port unmanaged switch
ION<-wired-> to same switch
same switch <-wired-> the rest of the lighting network (2 managed switches, 5 CEM+racks in two locations, Unison CMEi, a few NET2 2 port & 4 port nodes)

>>A.) Cross over cable?
none in system

>>B) Switch?
5 port linksys supplied with original Emphasis

>>3.) you say you cant see Nodes in Net2Config, but you can't see nodes from your laptop. from where can you see the nodes then?
I CAN see nodes from MY MACHINE...but not the customer's machine

>>4.) can you ping the ip of ion from laptop? ping function is in Setup->Network Tab
I can ping from laptop to ION (<2ms no lossed packets) . I didn't try to ping the laptop from ION, though.

>>5.) what kind of switch is used between ion and laptop?
see above
>>a.) unmanaged = good
>>b.) managed: what make/model? Some easy managed switches filter lighting data like ACN which is needed to
>>sync mirror mode. sACN will continue to work to turn on/off lights, - just no sync.
The managed switches supplied by ETC in system a bunch of years ago. They are NOT between the laptop and ION.

>>6.) What happens when you try to connect laptop with Ion? At Start Shell are you offered the Mirror/Mode Option?
It offers mirror and I try to connect...but it can not find any masters. Once again, my machine is able to connect in mirror mode no problem, and both laptops are getting IP via DHCP from ION correctly.

Thanks

>>1.)What are the complete network details of both the Ion
from memory...so there might be some errors

ION: 10.101.100.101 - 255.255.0.0 - 10.101.1.1
Laptop (dhcp assigned by ION): 10.101.50.101 - 255.255.0.0 - 10.101.1.1
My Laptop (dhcp assigned by ION): 10.101.50.102 - 255.255.0.0 - 10.101.1.1

>>2.) how are you physically connected to Laptop from Ion?
Laptop <-wired->5-port unmanaged switch
ION<-wired-> to same switch
same switch <-wired-> the rest of the lighting network (2 managed switches, 5 CEM+racks in two locations, Unison CMEi, a few NET2 2 port & 4 port nodes)

>>A.) Cross over cable?
none in system

>>B) Switch?
5 port linksys supplied with original Emphasis

>>3.) you say you cant see Nodes in Net2Config, but you can't see nodes from your laptop. from where can you see the nodes then?
I CAN see nodes from MY MACHINE...but not the customer's machine

>>4.) can you ping the ip of ion from laptop? ping function is in Setup->Network Tab
I can ping from laptop to ION (<2ms no lossed packets) . I didn't try to ping the laptop from ION, though.

>>5.) what kind of switch is used between ion and laptop?
see above
>>a.) unmanaged = good
>>b.) managed: what make/model? Some easy managed switches filter lighting data like ACN which is needed to
>>sync mirror mode. sACN will continue to work to turn on/off lights, - just no sync.
The managed switches supplied by ETC in system a bunch of years ago. They are NOT between the laptop and ION.

>>6.) What happens when you try to connect laptop with Ion? At Start Shell are you offered the Mirror/Mode Option?
It offers mirror and I try to connect...but it can not find any masters. Once again, my machine is able to connect in mirror mode no problem, and both laptops are getting IP via DHCP from ION correctly.

Thanks

When will you be on site again?

1.) It would be good to get on the customer's laptop: 

Run->cmd->Ipconfig and see what the Network details there are. There maybe a problem if it has two Windows Gateways listed. You would need to get into the windows network settings, and delete the second windows gateway ip that is listed (in advanced settings) 

2.) Customer's Laptop -> Run->services.msc - make sure SLP 

is running! 

3.) Would be good to see if you can ping customer's laptop from Ion. 

4.) Both Eos Nomad on customer's laptop and Ion need to have the same exact Eos software version and language! What are the versions on both? 

5.) when you press MirrorMode on customer's Laptop - you get an info screen saying can't connect to Master - below that message you can click on Troubleshooting, and then on the following display in th right side of display should be Ion listed.

is there a red X crossed over that Ion? If not you should be able to click it and it will connect. 

6.) You installesmd Nomad as Admin? did you also run nomad as admin? (right click icon , run as Admin) 

Good Luck!

Bruce - I'm sure Corey and the ETC team will resolve your issues, but noticed something interesting. The Ion is giving these laptops IP addresses in the 10.101.50.1xx range. If you have a device with a hard IP of 10.101.50.101 for instance and that device is not on the network with the ion when you boot up another device you'll have a conflict causing network issues. It turns out the suggested ip settings for DMX net3 gateways is 10.101.50.1xx. I point all this out to ask if you have other devices on this network and if one of them may be a gateway with a hard IP address of 10.101.50.101? If so, and the customer laptop is trying to use the same address....not good.

Hi Bruce,

A few thoughts come to mind:

I agree that it sounds like a firewall thing. Eos.exe is the main thing that needs to get through for console to console discovery. 

Second - Eos needs to be able to start the SLP service. If SLP is disabled or also blocked by the firewall, you won't be able to discover other consoles. Going to Run -> services.msc, look for Service Location Protocol and start it if it is set to stopped.

Given the setup, I think you have communication from the laptop to Ion otherwise - just the bits of software that need to talk to the console aren't allowed through. 

Hans

Hello again all.
SLP is running. The IPs ( the numbers I posted were from memory) are all good addresses...no conflicts. I can connect my laptop (also assigned an IP from ION) just fine.


What I am looking for is what to tell the school's IT guy what needs to pass in/out of the machine. I can make sure what needs to run is running...but the IT guy seems to be the ONLY person who can change security setting on this machine. My gut feeling is that ETCVersionDetect requires less firewall access than ION...which leads me to believe it is firewall.

Make sure there's a Windows firewall rule to allow EOS.exe  for both UDP and TCP traffic on all ports.