SATA3 Hard Disk:S.M.A.R.T. Status BAD, Backup and Replace. Press F1 to Resume.

Hi everyone,

I have an ION 1000 console that is showing the subject's message on startup and just that. It doesn't start, it doesn't do anything else.

My question here is:

Is there any kind of disassembly / maintenance manual or step by step tutorial in order to successfully open the console, replace its hard disk and put it back to work properly?

How could I possibly "Backup and Replace" (in that order), if I am not able to access any information inside the console anymore?

Thanks to all..!!

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0 ueliriegg over 9 years ago

Please call the Hotline. It's 24/7

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany, Austria, Switzerland and eastern Europe
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.
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0 SephirothsHell over 9 years ago in reply to ueliriegg

Is there any other way to get support for this? (Skype?)
I still have the same problem but I don't have neither a land line nor cell phone coverage where this console is installed. Please any suggestions would be greatly apprecciated.

Thanks.
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0 Druuka over 9 years ago in reply to SephirothsHell

your console is probably in need of a new hard drive. I would suggest getting the console and you to a land line.
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0 SephirothsHell over 9 years ago in reply to Druuka

Hello everyone,

To share my experience with the rest of you, I just took the HDD off and replaced it with a clone HDD from a second ION console we have and it worked really good.

But, after a few days, for some reason both consoles did not work anymore. I am guessing it has to be some sort of lost communication between each console and its correspondents CEM+ modules but and haven't been able to find a way to verify what is indeed happening and how to fix it.

It's important to advise that each console with its CEM+ module. is in a different (physically independent) network and they are not connected by any means.

Thanks everybody..
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0 SephirothsHell over 9 years ago in reply to SephirothsHell

Maybe I just messed up the configuration of both of them and a good way to start up fresh and make sure everything is OK would be to delete all and start once again from default configuration.

How could I do that?

Thanks..
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0 corey cascio over 9 years ago in reply to SephirothsHell

Hi Sephiros,

We don't recommend doing repair/hardware troubleshooting in the forums, because
unexpected results like the console no longer working can occur.

I would suggest you contact your local dealer. Or ETC Service.

Please call the Hotline. It's 24/7

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany, Austria, Switzerland and eastern Europe
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.

You can also email ETC Tech Service at service (a---t) etcconnect (do-t) com

Have a good Friday!
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0 corey cascio over 9 years ago in reply to SephirothsHell

Hi Sephiros,

We don't recommend doing repair/hardware troubleshooting in the forums, because
unexpected results like the console no longer working can occur.

I would suggest you contact your local dealer. Or ETC Service.

Please call the Hotline. It's 24/7

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany, Austria, Switzerland and eastern Europe
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.

You can also email ETC Tech Service at service (a---t) etcconnect (do-t) com

Have a good Friday!
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0 Richard over 9 years ago in reply to corey cascio

You can contact one of the above and request a Skype-back if that's better for you.
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