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    rewiranch
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Eos Client Dongle does not work anymore (Win 10 pro)

On my notebook with windows 10 pro the client dongle does not work anymore.
Cannot remember which Eos-Version was installed, when it worked for the last time, but I had updates both to Nomad and to Windows since.

Eos v2.6.4,
Windows 10 Pro Version 1709,  latest Update today (build 16299.248)

I tried to reinstall the software, both with and without "run as admin", also installed the "ETC_HS_Driver_and_IO_v1_4_2 Update" from the website.

No luck...

The same dongle on a Windows 7 - machine works fine.

 

Any ideas?

Parents
  • Which model of dongle are you using? (What does it look like)?
    Go into Control Panel > Device Manager > Universal Serial Bus Controllers and see what is listed there. See if there are any exclamation points.

    When my dongle is plugged in and working, it shows as:
    SafeNet Inc. HASP Key
    SafeNet Inc. Sentinel HL Key
    SafeNet Inc. USB Key
    All three have the "USB plug" icon next to them.
Reply
  • Which model of dongle are you using? (What does it look like)?
    Go into Control Panel > Device Manager > Universal Serial Bus Controllers and see what is listed there. See if there are any exclamation points.

    When my dongle is plugged in and working, it shows as:
    SafeNet Inc. HASP Key
    SafeNet Inc. Sentinel HL Key
    SafeNet Inc. USB Key
    All three have the "USB plug" icon next to them.
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