ION Bootup issue

We recently purchased an ION console and have loved working with it.  However, we have noticed an intermitent problem.  Every now and again when we boot the console, none of the softkeys appear/function.  We also cannot change displays using the display key.  Is this a software bug, or a possible flaw in our console?  We are able to work around the issue by rebooting and everything will be functional again.  Any ideas??

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  • That happened to me last week too. Only happened the one time so I dismissed it.

    Running 1.4.4

  • Hmmm... can you guys send your log files to:

    eos@etcconnect.com.   Just a brief note as to what the issue was?  We will look into it.  Thank you!

    anne

     

  • I had a problem this morning when my Ion booted up and my LCD screen showed only "Cyan, Magenta, Yellow, Scroller" and no softkey information.

    Changing parameter pages didn't change anything.  However, knowing somewhat where things were, hitting "Focus" I could still do pan/tilt, etc. and

    was even able to get to turn on fixtures by knowing what softkey was lamp ctrls.  I exited Ion (is this a reboot, or do I have to actually shutdown the console

    and restart to reboot??), and nothing changed.  The console acted normally otherwise, going cue-to-cue, and since I didn't have time to switch back to my

    Expression 3, I'm sweating it through 3 services hoping there aren't any surprises.  I'm on 1.4.5 and have my 2x20 fader wing physically connected to the left

    side of the Ion.  Is this a software issue?  It hasn't done this since I purchased the console about 6-7 weeks ago.

  • Another "me too".  Client was experiencing it on 1.4.2. They would lose the encoder labels and softkeys just after startup - fixed with one or several restarts.  Also experienceing issues with 2x10 wing display (attached to desk).

    Details have been sent to Phillip Rone with technical services.

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