Computer not connecting as a Client

Question

I've followed the instruction on the manual of how to connect my Mac to a Ion xe20. They are on the same ip subnet and I can ping both ways each device but when I use client mode, my mac can't find the master console. This is now the 2nd time this has happened to me. Interestingly enough, if I look into setting and just open the augmented 3d tab, I can see the console as a yellow connection. Any thoughts or solutions to this problem?

ueliriegg · Answer

just checking: you're not saying that you're using the exact same IP address for the console and for the mac, right? 
 also: you're using the same software version for the console and mac, as well as same fixture library version and the same language setting inside of Eos? 
 and last but not least: MultiConsole is enabled for the console and the mac and it's active on the correct network card? shell>settings>network

RobHalliday · Answer

Any time I've seen this, it's because the Mac is not running 'SLPD', which is the background process for 'Service Location Protocol', the protocol Eos-es use to find each other. It should run automatically, but sometimes, like all things computer, it just doesn't. 
 On the Mac, find Activity Monitor (usually in Applications > Utilities), open it and see if 'SLPD' shows up in the list of running processes. 
 If yes - it is there and running and this is probably not the issue. Though maybe force-quit and then re-run it. 
 If not - open Terminal (also in Applications > Utilities), open it and type 'slpd' then return to run the service. 
 Then quit Eos and re-run it and try again. 
 Rob.

Computer not connecting as a Client

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