Undo Latency

In order to troubleshoot this down, we would need to see logs from at least the Primary, Backup, and the Client you were programming at the time.  It would be really important to tell us precise dates and times when you noticed the latency, not just "all day Thursday".  You can press [Displays+Record] to add a "pin" in the logs that we can easily find later.

Ideally you would also make sure that all clocks on the consoles and clients are synchronized to the same Time Server.

Please email logs to eos [at] etcconnect.com as described here :  Retrieving or Saving Log Files from Eos Family Consoles - Electronic Theatre Controls Inc  Please make sure to reference this forum post in your email.

Thanks,

-Matt Pumplin | Technical Support Engineer | ETC

Matt, in the logs that I just emailed you, I did the most-recent displays+record right after a simple undo action.

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Undo

takes almost 4 seconds to get back to a usable command line.

For reference, Undo is essentially instant on my laptop in offline mode with the same show file.  And in my experience the time it takes to get back to a usable command line is proportional to the number of eos devices on the network.

While we're on the subject,  if I'm in user 1 and you're in user 2, and I press undo and then arrow up to try to select multiple things to undo: My selection is reset to the bottom every time you do anything (like nexting/lasting through a list of channels in highlight or something).  I frequently have to ask other users to stop typing for a moment while I complete an undo operation.

For reference, Undo is essentially instant on my laptop in offline mode with the same show file.  And in my experience the time it takes to get back to a usable command line is proportional to the number of eos devices on the network.

While we're on the subject,  if I'm in user 1 and you're in user 2, and I press undo and then arrow up to try to select multiple things to undo: My selection is reset to the bottom every time you do anything (like nexting/lasting through a list of channels in highlight or something).  I frequently have to ask other users to stop typing for a moment while I complete an undo operation.