Undo Latency

In order to troubleshoot this down, we would need to see logs from at least the Primary, Backup, and the Client you were programming at the time.  It would be really important to tell us precise dates and times when you noticed the latency, not just "all day Thursday".  You can press [Displays+Record] to add a "pin" in the logs that we can easily find later.

Ideally you would also make sure that all clocks on the consoles and clients are synchronized to the same Time Server.

Please email logs to eos [at] etcconnect.com as described here :  Retrieving or Saving Log Files from Eos Family Consoles - Electronic Theatre Controls Inc  Please make sure to reference this forum post in your email.

Thanks,

-Matt Pumplin | Technical Support Engineer | ETC

Matt, I just sent in some logs. You should see a displays/ record marker at around 11:38a and 11:48a on 6/20. I'm seeing similar behavior as Paul where other users also can't do anything while I'm undoing.

Matt, I just sent in some logs. You should see a displays/ record marker at around 11:38a and 11:48a on 6/20. I'm seeing similar behavior as Paul where other users also can't do anything while I'm undoing.