System is off lineb

Let's start with some additional information: You went from which old software version to which new software version? And your dimmer system is connected to the console by DMX or network?

Let's start with some additional information: You went from which old software version to which new software version? And your dimmer system is connected to the console by DMX or network?

yes and it showboth port 1 and port 2 as offline, thank you for any help.

It is connect byDMX