System is off lineb

Question

Hi 
 I had my system for 4 years and just did a software update and port 1 DMX fo out put to dimer rack is not responding. It is showing port 1 is off line . Please help me get system back on line. 
 Thank you 
 Larry Migliore

jolson · Answer

support.etcconnect.com/.../ArtNet_Configuration_in_Eos_Software

eos moderator · Answer

There are some contradicting information here. May I suggest that you reach out to phone support? You can find the contact information here .