EOS and iPhone

 We are looking into some reports of having problems with iRFR when Data is enabled on the iPhone.  We are still in the early phases of this investigation and are looking at different possible solutions.  

Try putting the iphone in airplane mode and re-enabling Wi-Fi.  You will not be able to receive calls in this configuration and you will need to restore the settings when you are done using the iRFR application.  Let us know if this helps. 

 We are looking into some reports of having problems with iRFR when Data is enabled on the iPhone.  We are still in the early phases of this investigation and are looking at different possible solutions.  

Try putting the iphone in airplane mode and re-enabling Wi-Fi.  You will not be able to receive calls in this configuration and you will need to restore the settings when you are done using the iRFR application.  Let us know if this helps. 

Unfortunately this didn't work.

The above suggestion applies to frequent  disconnects.  Are you having problems with connecting in the first place?  If so, you may want to check your connection settings in your iPhone.  Make sure that it has a proper ETC IP address.  Also, double check that your password and console IP are entered correctly under the settings menu in the iRFR app.  As always, if you need help with this, please feel free to contact us in Tech Support. 

I'm having problems connecting in the first place. I had no problems with my previous iPhone but no matter what settings I try on this iPhone it will not connect to the EOS. Which is why I wondered if this had something to do with moving the software from a previous iPhone to a new one? Does the APP expect to be running on the same phone all the time or are you able to move it from one phone to another and still get it to work?

Hi Ian-

Might be easiest to give us a call-

020 8896 1000, ask for technical support.

-luke-

Thanks, but solved the problem now,which seems to have been the fact that DHCP was enabled on the Wireless Access point. With this disabled the iPhone now works.

I'm having problems with frequent disconnects on both my iPhone and iPad.  With my phone I usually sign into the network as described above, and the iPad has no 3G.  This also seems to happen on each of the three networks/consoles I operate on.  any ideas?

I was having a disconnect issue after I upgraded to iOS 5 but then I made sure that my network settings on my phone were set to a static IP address. That solved my problem. 

Hope that helps. 

I was having a disconnect issue after I upgraded to iOS 5 but then I made sure that my network settings on my phone were set to a static IP address. That solved my problem.  Just make sure your ip address does not overlap with your console's. 

Hope that helps. 

I am still having problems with disconnects on iPhone and Ipod touch even though I have tried all the replies above..any other suggestions before I call tech support?