Live Screen Refresh

Hello,

I have an EOS thats about 3 weeks old, with an RVI. After a few hours with the console on the RVI screens refresh slower and slower, until there's a 30 second to 2 minute delay. There's also a delay on commands entered locally (at the RVI on a QWERTY keyboard) but that delay is not be the same. This delay is removed by rebooting the RVI, the console, or both. I'm wondering if anyone has seen this and knows a solution.

As a related question:

When I save, the time stamp that appears on the saved file on the console is one second after the time stamp that apears on the RVI. Is the file also being saved on the RVI?

Thanks

David

Parents

jmusarra over 17 years ago

Same here. Ours is similar age, and today, the first day of tech, my programmer noticed the same thing. We're not running a hardware RVI, but rather a laptop with the client software and dongle. We're in hour nine now, and the delay seems to be approximately fifteen seconds. It seems to be just display lag, the dimmers and fixtures are responding as they should. Weird.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
David over 17 years ago in reply to jmusarra

Yes, just display lag. Wierd and frustrating. I can't help but wonder what its thinking about for those 15 seconds. Not like its rendering radiosity....
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Anne Valentino over 17 years ago in reply to David

Hey guys.... you need to contact custoner service, please.....

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

Thanks much!

Anne
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Reply

Anne Valentino over 17 years ago in reply to David

Hey guys.... you need to contact custoner service, please.....

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

Thanks much!

Anne
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Children

marmenda over 17 years ago in reply to Anne Valentino

Sorry to hear that you are experiencing this problem. We are currently looking into this. It would be a huge help to us if you could send us a couple files from your machines.

From the shell, maintenance, save logs, “EosThreads.txt” and “ConsoleLog.log”

Again, thank you for letting us know about the issue.

Matt
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
David over 17 years ago in reply to marmenda

I sent all available save logs to EOS@etcconnect.com last night in relation to a bug that crashes the console when you edit a dimmer curve with flexi channel.
If you would like me to send them to a different address let me know. The email came from david@davidroydesign.com
Thanks
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel