Unable to get a solid connection with iPhone/iPad iRFR and iOS 5 update.

Hello,

 

Since my update to iOS5 I am unable to keep a constant connection to my ION. Every few minutes the app disconnects and I have to reconnect. This problem occurs on both my iPhone 4 and iPad (1st gen). In trying to figure out the problem I noticed that when attempting to connect to the board I would look at the iPhone/seetings/wifi screen and a connection is never truely made. I canstantly see the working icon, never a checkmark. I have asked a couple of other people at the theater with iDevices that have upgraded and they have to same issue trying to connect. I can connect to any other network without any issues except the ION.

I never had this issue until the upgrade to iOS5. If anyone else is having this issue and knows of a solution any help is appreciated.

 

Thanks

Parents
  • Hi,

    There seems to be a general problem with iOS5 that many iPhone and iPad users have experienced since they upgraded to iOS5. Network connection is frequently dropped. I haven't seen a formal response from Apple yet but I hope they are working to solve this iOS issue.

    [Clarification] Turning on Airplane mode as mentioned before might help as a workaround until it gets fixed since it will make sure that the device is using the network connection and not the cellular one.



    [edited by: Anders Ekvall at 3:32 AM (GMT -6) on Mon, Oct 24 2011]
  • Well, even with airplane mode/non 3g I can't get a good connection. As a test I dug out my old iTouch with the older iOS on it and it worked fine. I'll use the iTouch for now until Apple gets the connection thing sorted out.

  • Add me to the list of those whose connection was dropping. Both iPad (1st Gen, Wifi) & iPhone 4. Both running iOS 5.0.1.

    Previously never dropped the connection unless out of range. Router is Airport Extreme (4th Gen, 7.6), and it is sitting right next to me.

    I then went to look at the IP address table, ( http://community.etcconnect.com/wikis/products/knowledgebase-etc-network-ip-addresses.aspx ) and instead of 10.101.125.101, as it suggests here (http://community.etcconnect.com/wikis/products/irfr-how-to-setup-your-wireless-network.aspx ) it was now recommending DHCP. I switched to DHCP, and that seem to have stabilized the connections. Both iPad and iPhone are holding their connections.

    My router is set to 10.101.1.1, and always has been, but it was a Static IP.

    James McNeal

    ______________________________________

    IATSE, Local 52 & ACT

    ETCP Certified Electrician

    Currently: Board & Generator Op on "Pan Am"

    ETC Ion 1.9.8

     

     



    [edited by: mcliln at 11:50 AM (GMT -6) on Mon, Nov 21 2011]
  • Using both.  No problem.  I find most of my issues start at the access point not being setup properly.  The second is to make sure the gateway is the same for all devices on the network.  I have used iPhone 4 and iPad 2 reliably on release code.

    With that note I have able able to connect via static IP or DHCP seamlessly.  Side note, most of my apps have been turned off from trying to reach out for location services.

    P-

  • I have been having similar issues.  I finally got my phone to stay connected by switching into airplane mode with wifi turned on.  I was using a static IP on an airport express of 10.101.124.101 and my phone 10.101.125.213, settings unchanged from pre iOS5 where it worked every time without question.

    With a new iPad2, using same settings but device IP of 10.101.125.201 I get the same 30second connection and then it disconnnects.

    At Tracy's suggestion, I reconfigured the Airport Express to DHCP, the iPad to DHCP, and configured the console to dish out IPs.  Continued to get a pinwheel on the wifi connection, like it was never getting assigned an IP address.  However, every so often the wifi icon would appear up top.  Could connect to the console briefly and then would dump again.

    EDIT:  Got the iPad2 to work great now.  Had to go to General -> Reset -> Reset Network Settings.  Once this completed its reboot, I reentered my wifi connection (Aiport Mode is Off now) and the device is holding steady.  (In trying to get it working I also disabled all location, time, mail services that try to connect online.)

     



    [edited by: Seth Starr at 10:36 AM (GMT -6) on Thu, Dec 1 2011]
  • Just got an iPhone 4s.  PIcked it over a droid primarily because of the iRFR app.  Now having the same connectivity problem that others have described.  I have no problem making the connection to the console.  The WIKI instructions were clear and the addressing has to be correct since a connection is made.  The connection simply keeps breaking with the message "No Connection.  Unable to establish a connection".  I click "ok" and then hit the "connect" button and 90% of the time a connection is re-established immediately.  The other 10% of the time it may take several attempts to reconnect.  It is rare for the connection to last as long as 30 seconds.  I'm working with a Netgear Wireless Access Point that is connected to a switch.  While I am not a network guru I suspect like others that the problem lies within the iPhone's operating system.  I hope a solution is found.   I am impressed by the simple elegance of the iRFR app and desperately need the remote control.

  • I had an issue yesterday with a wifi only iPad that was upgraded to iOS5 that I was eventually able to fix.I don't know if there was a specific step that fixed it, or if it was a combination of steps.

    I started by setting a static IP address that was in the proper range, and then I turned on airplane mode & then re-enabled Wifi. I turned off Location Services, and made sure there was no other internet services enabled. Finally, when I went back in the iRFR app & it was not connecting consistently I re-entered the console password in the iRFR settings. And then magically, everything worked rock solid.


    [edited by: jrgoss at 9:13 AM (GMT -6) on Thu, Jan 5 2012]
  • Hi Clow,

    Two colleagues and myself set up a wireless network yesterday with brand new iRFR apps.  The one with the Andriod worked right off with no apparrent problems.  The guy with the ipod touch and myself with a 4G iphone both were able to connect through the app but were getting booted like you but about every 60 seconds.  We were pretty stymied and neither one of us wanted to reset the network settings on our devices, losing the stored passwords..

    Today, we tried this and so far it has seemed to fix the problem;

    Turn airplane mode on and go to wireless settings.  Then go to the info screen for the network you're using.  Take note of all the IP, subnet and Gateway addresses.  Turn on the Static button and use those addresses to fill in the blanks. Tab back to the wireless screen.  At that point, I saw the check mark for the network (it was no longer pinwheeling.)  It was a couple of moments before I saw wireless signal bars but they turned up. 

    I went straight to the iRFR and stayed connected indefinitely, then went back to turn the airplane mode off and it still worked.  The guy with the ipod Touch got his fixed as well but he has to leave his in airplane mode.

    I hope this works for you too.

    Brent

    Now, if anyone can tell me why the Last Played status the songs on my iphone no longer syncs to my home itunes since I installed OS5...  That would be great.

  • Never mind all that.  We have now reverted back to consistently dropping out again.

    BOOO!!!

  • ok I tryed some of the things you guys talked about got a better connection so I can lock in the WIFI unit but now it wount see my console UUUGGGHHH

  • Try re-entering the console name password again. I don't know why, but for some reason that seems to have worked for me.
  • Tryed just about everything yesterday .even called ETC tech support had a co worker  with a 4g using the WIKI instuctions we both connect to the wifi but cant connect to the console .Im doing the 198 upgrade this week,  Hoping that maybe the software needs a deep clear along with a system reset might be in order.Worst part is it was working before I tryed to fix the connection problem again i say UUGGGHHH

  • I just upgraded as well.  Worst mistake of my life.  I connect for about a minute and then crashes.  Did not have any issue prior to the upgrade.  Sure wish someone would find a solution.  Apple is the devil...

  • UUUUUUUUGGGGGGGGGHHHHHHHH

    Connect to WIFI yes

    Ping console yes

    Open iRFR No connection

    As soon as I start the remote it loses connection and won't link

  • Try re-entering the console name password again. I don't know why, but for some reason that seems to have worked for me.

    Also, try turning off Location Services.

  • Tryed every thing again .the WIFI seems to be stable and I can PING in set-up but as soon as I go back to the welcome screen it no longer sees the console and wont open the iRFR remote really stumped on this one .I upgraded to 198 and did a deep clear and reloaded an older show from before the problem started still cant get anything very frusrating with 3 big shows coming up not having a remote is going to be a real pain

  • Not that it should have been turned off, but during the software update / deep clear, did the "Allow WiFi remote" get unchecked in the shell settings under RFR? And also the "Allow RFR" Under Desk Settings in the in the console Setup?

    Just a thought.

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