Help! Second DVI Monitor stoped work!

Hi everyone, i have been working with a ION Console with two DVI monitor for a few weeks, but for some reason one of them stopped to be recognized from the console, when i turn on the ion the first monitor shows the system being started, then he just shut off and the second monitor turns on, and keeps initializing the system...then the first one just keeps like no signal...on a blank screen...Can somebody help me with this?...

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0 dsmurfin over 13 years ago

Hi Cristiano,

Have you tried looking at the External Monitor Arrangement in the Shell? You may need to re-enable your second monitor.

If you go to General > External Monitor Arrangement you can select the output and alter the configuration in there.

Cheers

Dan
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0 CristianoFranco over 13 years ago in reply to dsmurfin

Hi Dan, thanks for your answer,

Actually i've tried do that, i was in the shell and access the external monitor arrangement with the two monitor plugged into the console, but only the first monitor seems to be enable...the second monitor keeps gray, and i can't change any atribute of him...It's a very unusual situation.

Do you know if exist any other way to change the monitor configuration?

I'm disposed to reset the console from the beggning to fix this problem, but anyway, i don't know how to do that too....

appreciate your help.
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0 CristianoFranco over 13 years ago in reply to dsmurfin

Hi Dan, thanks for your answer,

Actually i've tried do that, i was in the shell and access the external monitor arrangement with the two monitor plugged into the console, but only the first monitor seems to be enable...the second monitor keeps gray, and i can't change any atribute of him...It's a very unusual situation.

Do you know if exist any other way to change the monitor configuration?

I'm disposed to reset the console from the beggning to fix this problem, but anyway, i don't know how to do that too....

appreciate your help.
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0 corey cascio over 13 years ago in reply to CristianoFranco

Hi Cristiano,

can you contact ETC Tech Services and they

can help you with this :

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
For technical support in Europe, please call (+44) 20 8896 1000.
For technical support in Germany, please call (+49) 8024 4700-0
For technical support in Asia, please call (+852) 2799 1220
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0 CristianoFranco over 13 years ago in reply to corey cascio

Hi Corey,

Yes, i will make a call for technical support in the americas , hope they can tell me what's going on...thanks for the information.

Appreciate your Help.
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0 nfarwell over 13 years ago in reply to CristianoFranco

If you unplug and replug the high-density dual-DVI connector AT ALL, take a close look at the pins on the adaptor. I have found several bent pins on mine and consequent damage to the female panel-mount jack on the RVI. I am so worried about that atrocious adaptor I am constructing rack mount boxes for my two RVIs with a panel in the back where I will be duplicating the DVI ports so I don't ever jar that connector.

So, get out a magnifying glass and inspect some pins!
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