Fixture request: Silver Star Pluto 250 Hybrid - 15 and 18 Channel Modes

Hello, 

When searching for the manual online I found this site: https://www.showtech.com.au/product/pluto-250-hybrid-moving-head/

The manual is in the downloads section and it shows the 16ch and 19ch modes.  Do you have a pdf of the full manual that you are referencing? are we sure it is not a different fixture, or a new version of this fixture software? 

Thank you Justin,

The fixture I have is definitely the Pluto 250, purchased early June and looks like early 2022 firmware on the fixture, so all quite recent.

Both on the physical fixture and the manual that came with it states 15ch basic and 18ch standard modes, but yes like you found as well, everywhere else appears to only reference either 16ch and 19ch modes, so a little confused.. 

I have been told that a newer 18ch version of this does exist for grandMA, in a fairly recent update i believe, as I had another operator use them with their set up. However before updating they could only find the 19ch version as well...

Any assistance is greatly appreciated!

Can you ran RDM to Talk to the Fixture and see what Modes and Channelcounts it offers you?

I had a look at the manufacturer's(?) Website:

http://www.yajiang.cn/english.php/Product/detail/cat_id/213/id/96215

Here is the Manual with 15Ch/18Ch listed.

Apparently there are 2 versions out there. 

Thanks for the link to the online manual. Yes looks like there is 2 versions of this fixture currently but can only find 16/19ch mode versions on ETC.

I have submitted a request for the 15ch and 18ch profiles to be added.

Thank you Justin! Greatly appreciated

This fixture can be found in Eos Fixture Library v3.1.3build 8 (or newer build).  We have called this fixture the Silver Star - Pluto 250 with Frost.

That is fantastic! Have just downloaded the update now and will install today. Thanks so much!!!!

Unfortunately still appears to be in 16 ch and 19 ch modes only - not 15 and 18 channels as these fixtures are requiring, so doesn't seem to work effectively...

I am sorry about that.  I will see what I can find out for you.

Apologies, this seems to be a bit of a misunderstanding on my part.  you should find these profiles available: 

• Silver Star - Pluto 250 Basic = 15 channels
• Silver Star - Pluto 250 Standard = 18 channels
• Silver Star - Pluto 250 with Frost Basic = 16 channels
• Silver Star - Pluto 250 with Frost Standard = 19 channels

Hi Justin,

I have had a look at these and yes can see that there are 4 versions (2 with Frost and 2 without) however it appears that all versions are 16 and 19 channels only. I still cannot seem to find any Pluto 250 in 15 and 18 ch modes after the most recent update. Both Basic and Standard seem to be 16 and 19 and w/ Frost is 16 and 19 channels as well. If I am doing something wrong please let me know so that I can find the updated versions. Thanks for all of your assistance with this!

Hi, Kilbreda AV

You are not doing anythign wrong.  We have found the reason why it is not posting propperly in the software and are working to resolve.  I will let you know once it is corected, and I will double-check it myself.

Thank you!