Vivid R color problem

Hi there,

 

So the college I work for has 63" 6 cell Vivid R cyc lights and it seems that when we record it, with a color, to a submaster, it won't display that color right away. As we move the fader up it'll mix from a pinkish color and then become the desired color we assigned it.  We've tried to make it an intensity master but no such luck.  

 

Also, we recorded them within a cue and noticed that they delayed a bit displaying the color and had to step through different shades of say red or blue before it displayed the red or blue color we assigned it.

 

Is this normal? Or does a technician need to look at it? Could a simple reset of the lights be all that it needs?

 

Thank you in advance, 

Cheers

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