CEM+ version 3.1.3.9.0.44 error display

Yes, this is something that can happen. It’s not uncommon for one rack to report a version mismatch while another does not. There are a few different reasons why this might occur depending on how the system is networked and how the racks were updated.

A few quick questions to help narrow it down:

• How many total racks do you have?
• Are they all connected to each other?
• Are they all on the same network?
• Is your overall system operating normally despite the version mismatch error on the 3.x CEM+?

If everything is functioning as expected, this is likely just an annoyance rather than a critical issue.

When you’re ready to resolve it, you can update the older 2.x CEM+ to match the newer version. This ETC Support article walks through the process step-by-step:
How to update software on a CEM+ module

And of course, if you’d prefer direct assistance, ETC Technical Services is available at 800‑688‑4116.

Yes, this is something that can happen. It’s not uncommon for one rack to report a version mismatch while another does not. There are a few different reasons why this might occur depending on how the system is networked and how the racks were updated.

A few quick questions to help narrow it down:

• How many total racks do you have?
• Are they all connected to each other?
• Are they all on the same network?
• Is your overall system operating normally despite the version mismatch error on the 3.x CEM+?

If everything is functioning as expected, this is likely just an annoyance rather than a critical issue.

When you’re ready to resolve it, you can update the older 2.x CEM+ to match the newer version. This ETC Support article walks through the process step-by-step:
How to update software on a CEM+ module

And of course, if you’d prefer direct assistance, ETC Technical Services is available at 800‑688‑4116.