gadget only outputting up to address 60

Tried with various Eos versions - on a Mac I am currently unable to get a two port gadget to output anything above address 60 on port 1. Mac is running 10.12

Oddly the gadget isn't showing in the shell even after a restart, but is being recognised. Any ideas?

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Hans.Hinrichsen over 6 years ago

We found an issue like this recently that is addressed in the 2.6.0 beta - if you are able, could you give that a shot and let us know if it resolves it for you?

See this post for more information - community.etcconnect.com/.../eos-v2-6-0-available-for-beta
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Blairh over 5 years ago in reply to Hans.Hinrichsen

Hi There - I'm having this same issue currently on a mac running 10.12 and the 2.7.4 EOS Nomad software with a Gadget 2 (brand new) - has there been a solve for this?

Thanks in advance,

Blair.
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saranow over 5 years ago in reply to Blairh

Hello, Blair:
This issue was resolved back in v2.6.0, so it is possible you might be experiencing something different. Can you clear your command line and press [About], please (y on a qwerty keyboard)? It should show you "Allowed Output Addresses." Is this limited to 1-60?

Thank you,

Sasha
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Blairh over 5 years ago in reply to saranow

Hi sasha, screenshots attached. It works fine when using my node over sACN, but not using the gadget 2...About page looks fine to me also, says 512 addresses...
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Matt Pumplin over 5 years ago in reply to Blairh

Could you tell us the firmware version on the Gadget (look in Tab 99 / Diagnostics)? And could you clarify if the output tops out at 60 on both ports 1 and 2, or just 1?

Also, if you save your current show, then do a deep clear, then in a new show, patch Channel 1 at 1 and Channel 2 at 61 (or some higher address that should work) - do you get output then?
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Blairh over 5 years ago in reply to Matt Pumplin

Hi Matt - Apologies, haven't been near my console the last few days.

The issue happens on both ports. And I've tried it on two different Gadget II's - one running 1.1.1.5 and the other on 1.1.0.4. It's the same on both ports on both of them. OS is Mac OS 10.12.6

I've done a deep clear and tried making a new show. It still has the issue.

Any other thoughts?

Cheers,

Blair.
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Blairh over 5 years ago in reply to Matt Pumplin

Hi Matt - Apologies, haven't been near my console the last few days.

The issue happens on both ports. And I've tried it on two different Gadget II's - one running 1.1.1.5 and the other on 1.1.0.4. It's the same on both ports on both of them. OS is Mac OS 10.12.6

I've done a deep clear and tried making a new show. It still has the issue.

Any other thoughts?

Cheers,

Blair.
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Blairh over 5 years ago in reply to Blairh

Hi Matt - I've just set this up with another mac running a fresh install of 2.7.4 and OS X 10.14 and it works fine with the gadget running 1.1.0.4, however the one running 1.1.1.5 refuses to acknowledge that its connected on the diagnostic screen...
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