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    bobh66
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2.7.3 and Element Face Panel Firmware Upgrade

I have an Element and I applied the 2.7.3 software update, from 2.6.3.  After the reboot it displays a "Firmware updates available" dialog that says the Element Face Panel has 1.1.0.90.0.6 and needs 1.1.9.6.

The Firmware Update Detected Modules screen on the Maintenance tab shows the Element Face Panel entry in red with (Needs Update), but the Upgrade button is not activated when I select that entry.

Is there something I need to do to get the firmware update available for the Face Panel?

Thanks

Bob

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    Hello, Bob:

    The Element face panel (on XPe consoles) firmware is unfortunately not up-gradable in the field.  The fact that you are getting the firmware update message for it is a bug, which we intend to fix in the next release of Eos Family Software.  We apologize for any inconvenience.

    In the meantime, you can ignore the error on boot and continue to use the console as normal without any worry.  If this is very annoying to you, we do have an option to remove the message on boot in this instance.  Please contact your local ETC Technical Services if you would like this.

    Thank you,


    Sasha Aranow

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    Hello, Bob:

    The Element face panel (on XPe consoles) firmware is unfortunately not up-gradable in the field.  The fact that you are getting the firmware update message for it is a bug, which we intend to fix in the next release of Eos Family Software.  We apologize for any inconvenience.

    In the meantime, you can ignore the error on boot and continue to use the console as normal without any worry.  If this is very annoying to you, we do have an option to remove the message on boot in this instance.  Please contact your local ETC Technical Services if you would like this.

    Thank you,


    Sasha Aranow

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