Eos 3.1 Touchscreen Issues

Hello Hunter McCune , this has been reported by a couple of customers during v3.1.0 development and we resolved the issues that were reproducible before v3.1.0 was released, so I'm sorry to hear we missed some cases.

It would be extremely helpful for anyone experiencing this type of issue to make a note when this happens on the console by pressing [Displays+Record] after every instance, then sending us a copy of your Eos logs and showfile to eos@etcconnect.com (and reference this forum thread).  

We also want to know: 

- Which screen was touched

- Which portion of the screen

- What Snapshot was in use at the time (preferably, create a new snapshot that includes the frame(s) you were tapping).

ETC Tech Service will probably then reach out about additional troubleshooting we can have you try.

Sorry for the trouble,

-Matt Pumplin, ETC Technical Support Engineer

This has definitely been an issue that we have seen. I’ve seen it very often when inverting tilt on a few of our units. This would be right hand inbuilt halfway down and 3/4 of the way across the display. I’m not anywhere near our desk just now to check or try again but as soon as me or my colleague comes across it again you’ll get a log sent across with file.

I'm having the same problem. Left Screen on a Ti. Screen divided in four frames for Direct Selects. Having the issue on all four Up/Down Arrows. Running V 3.1.3.

Is there any new knowledge on why it's happening?

I have the same problem with our Ti console. Sometimes it would detect a double touch instead of a single touch, randomly and for no reason.

We tried a few things and found that turning on all the devices and then waiting about 30 minutes before turning on the console solved the problem most of the time.

So we changed our power distribution and plugged the console in 24/7.
Surprisingly, this did not work at all.

Over the last few weeks we have been doing small tests, first without any peripherals, then adding more and more.
Desklights, mouse, keyboard, network, external monitor power, monitor signal, monitor touch, a Midi interface and the DMX output.

It seems that the problem has something to do with the connected USB devices.

Our current workaround is unplugging the midi interface and external mouse and then starting the console.
Plugging in the mouse after booting works without double touch.

This method seems to work reliably.

Perhaps someone else with this problem could check their USB devices.

By the way, our way of noticing the double-tapping is to use the internal touch keyboard to label something and pressing each letter sequentially.