Eos 3.1 Touchscreen Issues

Hello Hunter McCune , this has been reported by a couple of customers during v3.1.0 development and we resolved the issues that were reproducible before v3.1.0 was released, so I'm sorry to hear we missed some cases.

It would be extremely helpful for anyone experiencing this type of issue to make a note when this happens on the console by pressing [Displays+Record] after every instance, then sending us a copy of your Eos logs and showfile to eos@etcconnect.com (and reference this forum thread).  

We also want to know: 

- Which screen was touched

- Which portion of the screen

- What Snapshot was in use at the time (preferably, create a new snapshot that includes the frame(s) you were tapping).

ETC Tech Service will probably then reach out about additional troubleshooting we can have you try.

Sorry for the trouble,

-Matt Pumplin, ETC Technical Support Engineer

This has definitely been an issue that we have seen. I’ve seen it very often when inverting tilt on a few of our units. This would be right hand inbuilt halfway down and 3/4 of the way across the display. I’m not anywhere near our desk just now to check or try again but as soon as me or my colleague comes across it again you’ll get a log sent across with file.

I'm having the same problem. Left Screen on a Ti. Screen divided in four frames for Direct Selects. Having the issue on all four Up/Down Arrows. Running V 3.1.3.

Is there any new knowledge on why it's happening?