I'm working with some Martin ERA 800 Performance fixtures on an ION XE and have discovered that some of the attributes are not mapped properly in the fixture profile. What I've found:
- On the color wheel, what is displayed on the console is opposite of what the fixture is outputting.
Slot 1 - fixture outputs red, console shows deep blue
Slot 2 - fixture outputs med. blue, console shows deep orange
Slot 3 - fixture outputs deep green, console shows lavender
Slot 4 - fixture outputs lavender, console shows deep green
Slot 5 - fixture outputs deep orange, console shows med. blue
Slot 6 - fixture outputs deep blue, console shows red.
- Zoom min is actually max and vice versa
- Strobe min is max and vice versa
Is this something that I should try to correct using the console fixture profile editor or does this warrant reaching out to have a new/updated profile to be created by ETC support?
This has been fixed in a Fixture Library Update just a month or two ago. You can download the most-recent library update here: Get the latest Eos Family Software
Note that you'll need to be running v3.1.5 to use that library update.
I've been running v3.1.5 build 8. But just to make sure I downloaded the latest build and installed it today and there is no change to the profile. The same issues still exist.
So how should I go about getting this corrected?
You need to install a Library Update over top of Eos 3.1.5.8.
From that page, the current is here: Fixture Library Patch v3.1.5 Build 9 for Eos Family.
Install that now that you've installed 3.1.5.8, then in Patch you should see an asterisk next to the Martin ERA profile in Patch > {Fixtures}.
Note that if you re-install 3.1.5 or an older version of 3.x, it will remove any Fixture Library Patches that you've installed.
Installed Fixture Library Patch v3.1.5 Build 9 and the same problems still exist.
did you update the profile in patch? support.etcconnect.com/.../How_to_Update_Fixture_Profiles