Fixture profile not correct - Martin ERA 800 Performance

This has been fixed in a Fixture Library Update just a month or two ago.  You can download the most-recent library update here: Get the latest Eos Family Software

Note that you'll need to be running v3.1.5 to use that library update.

I've been running v3.1.5 build 8.  But just to make sure I downloaded the latest build and installed it today and there is no change to the profile.  The same issues still exist.  

So how should I go about getting this corrected?

You need to install a Library Update over top of Eos 3.1.5.8.

From that page, the current is here: Fixture Library Patch v3.1.5 Build 9 for Eos Family.

Install that now that you've installed 3.1.5.8, then in Patch you should see an asterisk next to the Martin ERA profile in Patch > {Fixtures}.

Note that if you re-install 3.1.5 or an older version of 3.x, it will remove any Fixture Library Patches that you've installed.

Installed Fixture Library Patch v3.1.5 Build 9 and the same problems still exist.

did you update the profile in patch? support.etcconnect.com/.../How_to_Update_Fixture_Profiles

I have not done this yet, but referring back to my initial post -

"Is this something that I should try to correct using the console fixture profile editor or does this warrant reaching out to have a new/updated profile to be created by ETC support?"

This is ultimately my question.  I can certainly update the profile on the console but it would be nice if it were correct for all users, not just me.

I have not done this yet, but referring back to my initial post -

"Is this something that I should try to correct using the console fixture profile editor or does this warrant reaching out to have a new/updated profile to be created by ETC support?"

This is ultimately my question.  I can certainly update the profile on the console but it would be nice if it were correct for all users, not just me.

i'm not saying you should edit the profile, i'm saying you should use the Update Profile softkey in the fixture editor as outlined in the article, otherwise the newly updated fixture library will not affect your showfile, hence you're still working with the old fixture profile.

I apologize for neglecting to tell you the step of updating the profile in patch using the "Update Profile" button, after installing v3.1.5.9 Fixture Library.

In future full releases of Eos, such as the upcoming 3.2.0 - the profile is fixed by default.  However, Eos software does not automatically update profiles of fixtures for you in case you rely on the older definition for some reason.  

So, if you take a showfile that was made in v3.1.0 with the ERA 800, and run it on v3.2.0, it will still have the old definition (the colors will be swapped) until you Update Profile.

The asterisk next to the fixture profile name is the hint that an update is available.

You do not need to correct it manually yourself now that there is a fixture library update that has it corrected.

Ahhhh... Understood.  I will attempt this shortly.  Thank you.

So I have performed the fixture update. The zoom and strobe issues have been corrected but the color wheel problem still exists. 

How should I go about fixing this/getting the profile fixed?

The Color Wheel is the error in this case.
I performed an Update of the Lib and than in Patch.

But the Color Wheel was not updated.

After deleting the Fixture from my showfile and reassign it back into the Showfile, everything worked fine.

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If you can not delete the fixture from your showfile, because of showreasons, do the following:

1. Go into Patch
2. Select all your Martin ERA 800 Performance
3. go to {Attributes} (thats on the left side in your CIA)
4. tab on <Color Select>
5. assign {Martin Color Wheel 72}
6. confirm that colors are now working as they should

Hope that works out for you.

The problem found by mathilda (cf. below) was written up and should get fixed soon.

[EOS-54536]
Updating a Fixture Profile should now update Gobo/Animation wheels (when applicable) of already patched fixtures.

This should help with future cases like yours.

Much appreciated, thank you!