trouble while upgrading congo 4.3.1 to 6.0.4

Hi

Please contact ETC Technical Service for help.

Easiest is probably to call our support in Russia:

AO Light SP
Oleg Arifov at +7 920 2586998
oamsar@ao-lightsp.com

He speaks Russian!

Or our Technical Service Department at ETC GmbH:

+49 (8024) 47 00-0
techserv-hoki@etcconnect.com

Kind Regards

Hi Nikita!

Sure, would be better if you will bring your desk to AO Light SP office in Moscow. It will take about one hour to upgrade and test it.

Please e-mail me  aomsar@ao-lightsp.com, or call +7 926 6077749/ +7 920 2586998 to arrange date and time.

Oleg Arifov

ETC Service Support Russia

everything is fine.

flashing to an older version (5.1) has solved all the problems for me. later i'll try to update it to 6.0.4 (previously my attempts to update were interrupted  with alert of problem with "service location protocol")

when i was flashing console this time - congo didnt show me any alerts, and booted up normaly!

thank to everybody for help and information.

p.s. i will flash congo to v6 again cause v5 doesn't solve the problem of display goes out and there no way to turn it on. may be i do smth worng or may be congo v5 in my case does it (in settings of console there no way to change numbers in windows, and tapping to "enter" key leaps to display goes out and 0% of backlight cant be changed)

You should visit our Russian Service Partner and he can update your console's hardware.

Привет.

Если есть диск с образом пульта (обычно в комплекте поставляется), то проще восстановить образ с диска и попробовать установить новую версию из Проводника, а не через функцию пульта. По крайней мере на Конго старшем такая фишка проходила.

А по поводу Facepanel Uprgade, то это перепрошивка железа самой панели пульта. Тоже желательно сделать, в инструкции все есть.

Если совсем трудно с восстановлением, то можно позвонить дилерам ETC. У них точно все есть и образы, и люди которые могут все сделать.

ao-lightsp.com

+7-926-607-7749

+7-920-258-6998

+7-83130-35699

П.С. А, вот Олег уже ответил  )

Спасибо, но всё решилось уже. я через проводник поставил 5ую версию и всё заработало.

кстати  ctrl+alt+del  помогает проще выйти в проводник запустив задачу explorer.exe

пока только трабла с подсветкой осталась, решатся должна програмно, но у меня сейчас нет времени поковырять консоль.

thnks but i have already solved the problem. i have installed the 5th version of congo software and everything works.

by the way - CTRL +  ALT + Del  is the easiest way to start the explorer.exe using "new task".

may be this will help somebody to solve software problems.

only the display lightning issue still bother me, i will try to solve it later.

thank a lot for everybody!

Hi Burton,

I am glad your console is running fine again.

We don't publicize CTTL+DEL+AT because some people don't understand the

amount of damage they can bring upon the console by messing around in the Windows

Level.

Whats wrong with the Display lighting issue?

As for v5, v6 has many wonderful changes/additions to the software, which you really should get to know.

  Hello  it's me again. I want to post these message because somehow the issue with upgrading to 6.0.4. disappears! Yesterday when I decided to upgrade congo from 5.1.0 to 6.0.4 and when i prepared to deal with errors during installation 6.0.4. - nothing happened and firmware installation completed  successfully! I have no idea what was wrong during previous attempts to install 6.0.4. The only new was a DVI display at this time and new mouse. and i have no idea why service location protocol can crash installation if i use VGA display instead of dvi.. 

  Anyway, thnks to everybody, may be somebody someday will find my post useful, thats why I posted this post.
 

Hi!

in some case troubles with upgrade course by any other USB devices been connected to  the desk.  Not always..

If you experiece any kind of boot problems, or errors with software upgrade, try to  replase mouse or keyboard, or just try another USB Ports to connect ..

Oleg